3. RETURNS, CANCELLATION AND REFUND POLICY
3.1 REFUND POLICY. You must call Customer Service at email@example.com before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable. You may return your product in its original package unopened within 30 days for a full refund. Your account will be credited within 14-30 of receiving your product. If you do not see a refund within that time, please contact customer service.
Please note all purchases are a one-time purchase, you are not enrolled into a membership and there are no future recurring charges.
3.1 You may also cancel by emailing customer service at firstname.lastname@example.org.
3.2 RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by emailing customer service. RMA numbers will be issued within 2 business days. Products must be returned to Zhungite, in their original, package within 30 days of shipment.
3.3 Your account will be credited 14-30 days after the return your product. The same card used to purchase the product will be credited. If you do not see a credit within this time period, please email customer service.
3.4 Zhungite ships internationally. Here are the lists of countries we can ship to: United States, Canada, United Kingdom, Australia, Germany, New Zealand, France, Ireland, Sweden, Mexico, Switzerland, Belgium, Finland, Israel, Romania, Netherlands, Nepal, Puerto Rico, Austria, Spain, Norway, Poland and Saudi Arabia.
Your country is not on this list? Reach out to us by email.
SHIPPING: All countries outside of USA & Canada, we have no choice but to charge $19.99 as our carriers charge us more.
TRACKING: We are unable to provide tracking information for countries outside of USA & Canada.
PLEASE NOTE: If countries outside of USA & Canada charge any customs fees, duties, taxes, or tariffs, you are responsible for those fees upon delivery. Unfortunately, we are unable to collect any fees on your behalf. We are unable to accept returns or provide refunds for these cases.
3.5 If the wrong address was provided and the product has already been shipped, zhungite cannot provide any refunds. As well, orders that are lost or stolen and are delivered by our carrier, zhungite cannot provide refunds for these.
3.6 If your order is delivered but you haven’t still received your package, please contact us and we will do our best to assist you. Normally, in these situations, the customer will need to call the carrier to get an update on their order.
3.7 For Returns, please contact email@example.com